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I love to write about the work that I have done over the last 35 years. Because I have interfaced with the value-added players in my client companies, I have an unusual perspective on business change and how processes work. For that reason, I have been studying the details of how companies fail to meet their profit goals by not aligning Strategy with Process (just maybe, it’s the other way around). And I am going to talk about that with this blog. I have had other issues over the years that have captured my interest and they are included in the blog: 5/67 Problem Solving, Tribal Knowledge Paradigm, Culture of Innovation, and many other issues. Whatever, enjoy the material.
Tribal Knowledge and the 5/67 Rule
The 5/67 Rule is a subset of the 20/80 Rule or 80/20 Rule. We discovered it during our War on Waste. We were always in a hurry to get projects completed and we didn’t have time to look at 20% of the problem. But we did have time to look at 5% of the...
Adam Smith’s Mistake and Me
By Leonard Bertain, Ph.D. 1. Summary I have been teaching client employees to solve problems over the last 35 years. Mind you, over those years, I helped client companies address over 10,000 ideas and helped them generate over $2 Billion of first...
Open Systems Antithesis Theory
Organization Development (OD) people have evolved a special language to describe what happens when companies change. So I have adopted their language to describe what we do. We solve problems but as a side bar, we change companies, we think for the better. In the...
The 95/33 Solution
In a previous article, we described the “Common Core” solution in a remanufacturing plant. The main line business addressed the most frequently used cores, what we called “the common cores.” But there was another business opportunity that we discovered that had...
How to get all employees involved in the culture of Innovation.
Solving the Common Core Problem I walked into this client over 28 years ago as a result of a fax generated lead. He listened to what I had to say and signed up. He had a business that he had started from scratch and, like a true entrepreneur, he had...
“Optimistic Humanism” needs “No Blame”
I just saw a 3 minute video of Steve Jobs talking about "Optimistic Humanism." In the video he is talking about Quality and the role that it should play in a business and acknowledged by customers. His initial point in the video is that "the Japanese don't talk about...
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