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I love to write about the work that I have done over the last 35 years.  Because I have interfaced with the value-added players in my client companies, I have an unusual perspective on business change and how processes work.  For that reason, I have been studying the details of how companies fail to meet their profit goals by not aligning Strategy with Process (just maybe, it’s the other way around).  And I am going to talk about that with this blog.  I have had other issues over the years that have captured my interest and they are included in the blog: 5/67 Problem Solving, Tribal Knowledge Paradigm, Culture of Innovation, and many other issues.  Whatever, enjoy the material.

Let’s get clear about Tribal Knowledge

In a corporation, Tribal Knowledge is the collective wisdom of the organization.  It is the sum of all the knowledge.  It is the knowledge used to deliver, to support, or to develop value for customers.  But it is also all the knowledge that is wrong, imprecise, and...